Customer Relations & Crisis Management Intern - Bali

Join Eigerindo Multi Product Industry as a Customer Relations & Crisis Management Intern in the heart of Bali! This is a unique opportunity to gain hands-on experience in customer service excellence, reputation management, and crisis resolution within a dynamic, innovative company. Located in Badung, Bali, you'll be at the center of a thriving industry, working closely with a talented team to deliver exceptional customer experiences and manage any challenges that may arise.

As a Customer Relations & Crisis Management Intern, you'll play a crucial role in our customer service team. You'll be responsible for handling customer inquiries, complaints, and feedback, ensuring that every customer feels valued and heard. In the event of a crisis, you'll be part of our crisis management team, working to mitigate the impact and restore our company's reputation.

This internship is perfect for students or recent graduates with a passion for customer service and a desire to learn in a fast-paced, real-world environment. You'll have the opportunity to work with industry-standard tools and software, such as CRM systems, communication platforms, and data analysis tools. With Eigerindo Multi Product Industry, you'll gain valuable experience and insights that will set you up for a successful career in customer relations and crisis management.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
• Assist in the development and implementation of customer service strategies and programs.
• Monitor customer sentiment and trends, providing insights and recommendations for improvement.
• Participate in crisis management exercises and drills to prepare for and respond to potential crises.
• Work with the crisis management team to develop and implement crisis communication plans.
• Monitor and analyze crisis-related data to identify patterns and trends.
• Collaborate with cross-functional teams to ensure a coordinated and effective response to crises.
• Provide training and support to other team members on customer service best practices and crisis management procedures.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of CRM systems and customer service software.
• Familiarity with data analysis tools and techniques.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.

🛠️ Keahlian

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